To view the Aramex User Terms and Conditions, Click here.
To view the Aramex User Terms and Conditions, Click here.
Please see below for a list of Aramex South Africa station (branch) locations or visit our Office Locater page for a detailed list including addresses and contact numbers:
- Vaal Triangle
- Cape Town
- Port Elizabeth
- East London
- Richards Bay
We supply a specialised plastic flyer bag for all your courier related items, as well as a cardboard envelope for your international documents. These elements are supplied free of charge. We also supply generic and customised packaging solutions to suit your specific needs.
Depending on the service you select, Aramex South Africa will deliver within the following time frames:
Same Day Express: Delivery is effected within 90 minutes of the flight's arrival at its destination. Due to limited flight availability, it is strongly recommended that arrangements are made as early as possible by contacting your nearest Aramex South Africa station. In the case of intra-city deliveries, delivery is effected within 90 minutes of collection.
Dawn Express: Early morning delivery by 09h00, or by the time specified on the waybill.
Overnight Express: Delivery the following working day by 10h30, to main centres
Express Road: Delivery is achieved within 24-48 hours to main centres, depending on the destination.
Economy Freight: Delivery is achieved within 48 -72 hours to main centres, depending on the destination.
Secondary Centre: Delivery is achieved within 1 - 3 working days, depending on the destination.
Any destination outside of a 50 km radius from one of our stations (Pretoria, Johannesburg, Bloemfontein, Cape Town, Kimberley, Stellenbosch, George, Port Elizabeth, East London, Durban, Pietermaritzburg, Nelspruit, Vaal, Richards Bay, Rustenburg and Polokwane).
Should you have a query as to whether a particular location is a Main Centre or a Secondary Centre please contact your nearest Aramex South Africa station for a route guide.
A delivery or collection is classified as being after-hours if it is affected between 17h30 and 07h30 on working days or over weekends between 13h00 on Saturday and 07h30 on Monday morning. Deliveries on a Public Holiday are also regarded as an after-hours service.
An after-hours delivery will attract an After-Hours Surcharge.
We operate 24-hours across the country and can deliver your parcels whenever you require. Weekend and Public Holiday services can be arranged with your nearest Aramex South Africa station, at an additional cost. We also offer special trip services to remote and regional areas.
In order to determine the price you will pay for a given consignment, your rates will be applied to what is known as the chargeable mass. Quite simply, the chargeable mass is the greater of the actual mass and the volumetric mass. The actual mass is the weight of the consignment (expressed in kg's) and the volumetric mass is the space that a consignment takes up (expressed in kg's).
Volumetric mass is calculated as follows: Length (cm) x Breadth (cm) x Height (cm) divided by a volumetric factor which is dependent on the type of service used.
Every waybill is automatically insured for an amount of R3000.00 per waybill at no additional cost to you. Should the insured value of your consignment exceed R3000.00, the cost of insurance would be 1.25 % of the insured value, over the initial R3000.00. Due to the risk nature of certain categories of goods, some goods cannot be insured at all and are therefore excluded from the automatic free cover. Standard terms and conditions of carriage apply. For a detailed list of exclusions please contact your nearest Aramex South Africa station.
Yes. You can contact any of the Aramex South Africa stations in your area to arrange for collection and payment of your shipment. You can also pop into a Pick n Pay store near you or selected Freshstop stores and make use of our Drop Box service – your parcel will be delivered using an Overnight service to all main centres around the country.
Yes. We have in excess of 330 Aramex stations worldwide and can arrange collections and deliveries across the globe.
International documents: These are loose documents, which have no saleable or commercial value. This includes banking and shipping documents, reports, plans, tenders, quotations and general business correspondence. Delivery is achieved within 1-6 days depending on destination.
International parcels: These are dutiable or commercial value commodities that do not qualify as documents. This includes samples, spares, magnetic tapes and other non-document commodities. An additional transit time of 1-2 days may apply due to customs clearance procedures at destination.
Non-documents are defined as anything other than documents, e.g. books, x-rays, software, computer disks, videos, spares, swatches, sample clothing, documents with photographs, etc.
All non-documents require a Commercial invoice to be sent with the shipment.
The Commercial Invoice should furnish the following information:
Your invoice must include the following statement to be signed on each Copy by the responsible person: "I declare that the above information is true and correct to the best of my Knowledge and that the goods are of (insert country) origin." Only an original signature will be accepted.
Tax and Duties
It is the consignee or receiver who is responsible for paying duties and local taxes. The consignee will be sent a set of customs clearance documents and charges. If they are a registered company they can often reclaim the local tax element of the charge. e.g. V.A.T.
The shipment invoice determines whether the goods are liable for duty and/or local taxes and the rate applicable. Therefore the invoice must be detailed and accurate otherwise the parcel may be delayed.
This must match the invoice value. Please note that the three letter code for the currency in which the value has been declared must also be stated e.g. USD - United States Dollar, GBP - British Pound Sterling.
Repair / Return or Temporary
Goods exported for short-term use at destination and, later, returned to country of origin (these shipments require specific export clearance to ensure efficient handling when re-entering the country).
Please contact your nearest station for assistance with this type of consignment.
Overnight deliveries to certain international destinations can be done but it is not guaranteed. This is due to customs regulations and procedures.
Please contact your nearest Aramex South Africa station should you require further information.
Our couriers are always in full uniform and carry an Aramex South Africa ID tag bearing their photograph.
Yes. However, the account holder themselves must place the collection with Aramex South Africa so as to ensure your account is not used by unauthorised individuals.
No. We need to deliver to a physical address and, for security reasons, a signature of acceptance is required for every delivery.
Yes, weekly invoices are available should you prefer. In addition, we are able to provide you with official statements and invoices via our website (through a secure login).
No, we do not have the specialised resources or infrastructure to do so.
Please Contact us.