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Standard Trading Terms and Conditions


1. In these Standard Trading Terms & Conditions "The Company" shall mean Aramex South Africa (Pty) Ltd.

2. All assertions with regards to delivery times relate to working days (i.e. Monday to Friday) only, unless requested otherwise on the waybill. Sameday Express: A premium, guaranteed same day collection and delivery within all Main Centres (and outlying areas on request). Dawn Express: A premium, guaranteed early morning delivery to all Main Centres (and outlying areas on request) by 09h00 or by the time specified. Overnight Express: An economical, guaranteed overnight delivery to all Main Centres (and outlying areas on request - to be delivered within 72 hours, depending on destination) before 11h00 the next day. Express Road: An inexpensive, non-guaranteed delivery service to all Main Centres within 24 hours (excl. George) (and outlying areas on request). Economy Airfreight: A highly cost-effective, deferred delivery service for large, consolidated consignments that are non-time sensitive. Delivery is affected within 48 hours to all Main Centres and within 72 hours to outlying areas. Saturday Service: A surcharge will be levied for all deliveries and/or collections that are requested on a Saturday. After Hours Service: A delivery or collection is classified as being after hours and will attract an After Hours Surcharge if it is affected between 17h30 and 07h30 on working days or over weekends between 13h00 on Saturday and 07h30 on Monday. International Documents: A time-specific delivery service for International door-to-door deliveries. This service may be utilised to send paper-based and/or general business correspondence. International Parcels: A time-specific delivery service for dutiable commodities or non-paper-based items. Different restrictions apply to each country and it is advisable to confirm customs document requirements before dispatch. Type of Export: Permanent: Items that have been sold, sent as a gift or will not return to this country must be marked under this section. Temporary: The Company must be advised about goods that are exported on a temporary basis. The Company will complete customs paperwork. Any identifiable markings or serial numbers must be listed on your accompanying Proforma invoice and NEP form together with the Aramex South Africa waybill.

3. "Customer" shall mean any person whose request or on whose behalf the Company undertakes or provides any business or service.

4. The Company is authorised to appoint such third parties as the Company may consider necessary for the purpose of procuring the forwarding and/or delivery of the customer's documents or goods. The Customer's goods are accepted also subject to the conditions stipulated by all other carriers and parties into whose possession or custody they may pass as if the same had been included herein provided that if there is any conflict between any such conditions and these conditions the latter shall prevail.

5. Any business undertaken by the Company is carried out subject to the conditions hereinafter set out, each of which shall be deemed to be incorporated in and to be a condition of any agreement whether written, oral or implied between the Company and a customer. The Company shall not be bound by any agreement purporting to vary these conditions unless such agreement shall be in writing and signed on behalf of the Company by a competent officer thereof. In the absence of any such written agreement to the contrary these conditions shall constitute the entire agreement between the Company and each of its customers.

6. The Company is not a common carrier and will only carry documents or goods subject to these conditions, which can only be altered in accordance with clause 5 above. The Company reserves the right to refuse the carriage or transportation of any document or goods for any person, firm or company and the carriage or transportation of any class of documents or goods at its absolute discretion.

7. The Company undertakes subject to payment in accordance with rates notified to the customer from time to time to carry the customer's documents or goods between destinations agreed between the Company and the customers. The Company reserves the right to carry the customer's documents or goods by any route and procedure and by successive carriers and according to its handling, storage and transportation methods. The customer hereby appoints the Company as its agent to procure customs clearance and entry in respect of the customer's documents or goods and/or to appoint a customs broker for such purpose.

8. The Company will notify customers from time to time of any materials, which are not acceptable by the Company for carriage (and in this regard see clause 16). The Company reserves the right to inspect the documents or goods, consigned by its customers to ensure that all documents or goods are capable of carriage to the destination within the standard operating procedures and handling methods of the Company. In making this reservation, the Company does not warrant that any particular item to be carried is capable of carriage and delivery without infringing the law of any country or state from, to or through which the item may be carried.

9. The packaging of the customer's documents or goods for transportation is the customer's responsibility including the placing of the documents or goods in any container, which may be supplied to the customer by the Company. The Company accepts no responsibility for loss or damage to documents or goods caused by inadequate or inappropriate packaging. It is the sole responsibility of the customer to address adequately each consignment of documents or goods to enable effective delivery to be made. The Company shall not be liable for delay in forwarding or delivery resulting from the customer's failure to comply with its obligations in this respect.

10. The customer is liable for all losses, damages and expenses arising as a result of its failure to comply with its obligations under this Agreement or as a result of its negligence.

11. The Company will only carry documents or goods which are the property of the customer and the customer warrants that it is authorised to accept and is accepting these conditions not only on behalf of itself but also as agent for and on behalf of all other persons who are or may hereafter become interested in the documents or goods. The customer hereby undertakes to indemnify the Company against any damages, costs and expenses resulting from any breach of this warranty.

12. The Company is responsible for the customer's documents or goods whilst they are within its custody or control and shall be liable subject to clause 13 hereof for loss sustained by the customer due to damage to or loss of the documents or goods whilst in the Company's custody provided that such loss or damage was due to the negligence of the Company, its servants or agents. Save as aforesaid the Company shall be under no liability in respect of the documents or goods carried by it and in particular shall not be liable for consequential loss however the same shall arise. The parties agree that consequential loss shall be deemed to include without restriction commercial, financial or other direct loss including loss of interest and utility. The Company shall not be liable for any loss or damage incurred by the customer due to any delays in the carriage or delivery of documents or goods, which are beyond the control of the Company.

13. The liability of the Company under these conditions shall be limited to the payment by the Company by way of damages of a sum not exceeding SA R3000.00. For the purpose of establishing the amount of liability under the clause the value of a document or the goods shall be ascertained by reference to their replacement or reconstitution value at the time and place of shipment without reference to their commercial utility to the customer and other items of consequential loss.

14. If insurance is requested but no value is declared the customer's documents or goods will be insured to a maximum value of R3000.00. The Company shall not be liable for any consequential damages and/or losses and it shall be incumbent on the customer to arrange special insurance should it require cover for damages in excess of what it could claim in terms of these conditions.

15. Any claim brought by a customer against the Company in respect of its duties and liabilities must be notified by the customer to the office of the Company in writing within 7 working days of the date of the despatch of the documents or goods from the customer.

16. The Company will not carry (in addition to those items mentioned in clause 6 hereof) dangerous, hazardous, combustible or explosive materials, gold and silver bullion, coin, dust, cyanides, precipitates or any form of uncoined gold and silver ore, bullion, platinum and other metals, precious and semi-precious stones including commercial cartons or industrial diamonds, currency (paper or coin) of any nationality, negotiable securities, stocks, bonds, certificates, uncancelled postage or revenue stamps, war savings or thrift stamps, blank or endorsed bank cashier's cheques, money orders or traveller's cheques, letters, antiques, pictures, livestock or plants, plans & designs, patterns, manuscripts and furs and in the event that any customer should consign items with the Company the customer shall indemnify the Company for all claims, damages and expenses arising in connection therewith and the Company shall have the right to deal with such items as it shall see fit including the right to abandon carriage of the same immediately upon the Company having knowledge that such item infringes these conditions. The right of inspection referred to in clause 8 shall also apply for the purposes of this clause.

17. The Company is not an air transport undertaking under the Warsaw Convention, 1929 and subsequent air carriage treaties and legislation. Shipment by air to a country other than the country of origin may be subject to the terms of the Warsaw Convention and the limits of liability contained therein. The Company acts as agents for its customers when consigning documents or goods with a particular airline for onward carriage and without prejudice to its general right of subrogation hereunder. The Company shall have the right to recover compensation from any airline for loss, damage or expense incurred by any customer on behalf of that customer.

18. Any dispute in terms of this Agreement shall be resolved in accordance with the laws of the Republic of South Africa.

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