STORE-TO-DOOR COURIER2019-07-15T16:33:57+00:00

3

Simple

Steps

Buy a sleeve

Follow easy instructions & drop into a box

We’ll collect & deliver

Visit our home page  to track your shipment or to find your nearest Store-to-door Courier Location

What do we do?

Courier just got more convenient with Aramex Store-to-Door Courier.

For just R99.99, you can send a parcel to any destination in South Africa.

For R299, documents can be delivered to any worldwide destination.

This is a first for South Africa and is aimed at the general public and smaller businesses.

It is the ideal option for sending documents, parcels and gifts throughout SA as well as for sending documents internationally. All parcels can be tracked on our website by simply inserting the waybill number in the track and trace field on the home page.

In the event of your parcel requiring a dedicated special trip to deliver the shipment, additional charges may be levied. Examples of special delivery areas include: Mines, Power Stations, Plots/Farms, Military Bases, Game Lodges, Ports/Harbours, Embassies and Consulates. In this instance, you will be contacted prior to delivery.

Find our Store-to-Door service at selected Pick n Pay and FreshStop stores nationwide.

When will my parcel be delivered?

PARCEL COLLECTION
Monday To Friday 15h00
unless specified otherwise
DOMESTIC DELIVERY
To Main Centers by 12h00
following business day. Outlying
area may take upto 72 hours.
INTERNATIONAL COLLECTION
Monday To Friday 15h00
unless specified otherwise
PARCEL SIZE
Your shipment must fit into the
plastic sleeve in order to be
shipped through Store-to-door Courier.
NO P.O. BOXES
Aramex Store-to-door Courier
delivers to 
a signature from receiver.
INSURANCE?
There is no insurance for
Store-to-door Courier
 shipments
due to legal limitations

Find a Store

      Frequently Asked Questions

      If your parcel is deposited into the Aramex Drop Box before the collection time indicated on the Drop Box (usually at 15h00, Monday to Friday, unless specified otherwise), it will be delivered by 12h00 the following business day to all main centres.

      There are too many areas to list all destinations, but 50km around each of the following areas is usually considered a main centre: Johannesburg, Pretoria, Polokwane, Rustenburg, Nelspruit, Vaal Triangle, Kimberley, Bloemfontein, Cape Town, George, Port Elizabeth, East London, Durban, Pietermaritzburg, Stellenbosch and Richards Bay.

      As your shipment will move by air, certain items are not allowed to be shipped. These are Explosives, Flammable Solids (matches, certain batteries), Radioactive Materials, Flammable Gas (gas cylinders, lighter fuel, aerosols), Oxidising Substances (chlorine, peroxide), Corrosives (instruments containing mercury, acids), Flammable Liquids (paint, petrol, thinners), Poisons (pesticides). For security reasons we do not recommend sending gold or silver bullion, coins, cyanides, precipitates

      or any form of gold or silver ore, platinum and other metals, precious and semi-precious stones including commercial carbons or industrial diamonds, jewellery, currency (paper or coin) of any nationality, securities, stocks, bonds, un-cancelled postage or revenue stamps, blank or endorsed bank cashier’s cheques, money orders or travellers cheques, livestock or plants, arms and ammunition.

      In your Aramex Drop Box pack, you will find a waybill. The waybill is a 5-layer carbon paper address and delivery document. This is where you need to enter your own address and contact details, as well as the delivery address and contact details. Please remember to insert your cellphone number so that we can send you SMS updates on delivery. More importantly, the waybill has your unique waybill number printed below the barcode. Your waybill number is the primary reference used to track your shipment. Remember to remove and retain the top layer (Customer’s Copy) oQf the waybill for reference purposes.

      In your Aramex Drop Box pack, you will find a plastic sleeve. This sleeve (dimensions 45cm x 35cm when flat packed) is sometimes referred to as a “Flyer Bag”. Your shipment needs to fit inside this plastic sleeve in order to be shipped through the Aramex Drop Box. For shipments that do not fit into the sleeve, please contact your nearest Aramex station for alternate solutions. Although the plastic sleeve has space for sender and receiver details to be completed, this is not necessary as the waybill is the primary shipping document.

      You are responsible to package your shipment in such a way that it is protected against damage that may occur with normal handling procedures. The plastic Aramex Sleeve adds additional protection and should be securely sealed.

      Contact your nearest Aramex station if you are unsure of the postal code – station contact details can be found on our website (www.aramex.co.za) or on the rear side of the Drop Box pack.a

      This service is reserved for Domestic delivery only. Should you wish to send documentation Internationally, please make use of our International Drop Box pack. These are two separate service offerings, and the packs are not interchangeable. Should you wish to send non-documents Internationally, please contact your nearest Aramex station – station contact details can be found on our website (www.aramex.co.za) or on the rear side of the Drop Box pack.

      The Aramex Drop Box is an express courier service, therefore your parcel will be delivered to door, and will require a signature from the receiver.

      An Aramex courier will collect the parcels from the Aramex Drop Box each working day (Mon- Fri) at 15h00 (unless specified otherwise). Your shipment will then be delivered within the time frame mentioned in point 1 above.

      Yes. Your waybill number (indicated below barcode) on your waybill is your reference for tracking purposes. Visit the Aramex website at www.aramex.co.za and enter your waybill number in the tracking field provided on the home page. Online tracking of your parcel is available shortly after your shipment has been collected from the Aramex Drop Box. If you do not have internet access, you can call any of the Aramex stations nationally to track your shipment. A contact centre representative will then give you a verbal status update on your shipment.

      Very much so. Unlike normal mail, your shipment is never left unattended and will be delivered by hand to the receiver. A uniformed Aramex Courier will also require a signature from the receiver before handing over the parcel

      There is no insurance available for Drop Box shipments due to legal limitations.

      This field is optional and can be used to insert any number or Reference that you may want to add.

      This Reference can serve as an additional tracking number on our website.

      Please read the following article by clicking here: Read Now

      International FAQ’s

      If your documents are deposited into the Aramex Drop Box before the collection time indicated on the Drop Box (usually at 15h00, Monday to Friday, unless specified otherwise), it will be delivered according to the following transit times:

      Sub Saharan Africa                           3 working days

      Middle East, Europe, UK                4 working days

      Canada, Mexico, USA                      5 working days

      Rest of World                                     6 working days

      This service is reserved for loose documentation only (weight < 500g).

      In your Aramex Drop Box pack, you will find a waybill. The waybill is a 5-layer carbon paper address and delivery document. This is where you need to enter your own address and contact details, as well as the delivery address and contact details. Please remember to insert your cell phone number so that we can send you SMS updates on delivery. More importantly, the waybill has your unique waybill number printed below the barcode. Your waybill number is the primary reference used to track your shipment. Remember to remove and retain the top layer (Customer’s Copy) of the waybill for reference purposes.

      In your Aramex Drop Box pack, you will find a plastic sleeve. This sleeve (dimensions 32cm x 23cm when flat packed) is sometimes referred to as a “Flyer Bag”. Your documents need to fit inside this plastic sleeve in order to be shipped through the Aramex Drop Box. For items other than loose documents, please contact your nearest Aramex station for alternate solutions. Although the plastic sleeve has space available for sender and receiver details to be completed, this is not necessary as the waybill is the primary shipping document.

      Contact your nearest Aramex station if you are unsure of the international postal / zip code – station contact details can be found on our website (www.aramex.co.za) or on the rear side of the Drop Box pack.

      This service is reserved for International delivery only. Should you wish to send a shipment domestically, please make use of our domestic Drop Box service, for delivery anywhere within South Africa. These are two separate service offerings, and the packs are not interchangeable.

      The Aramex Drop Box is an express courier service, therefore your parcel will be delivered to door, and will require a signature from the receiver.

      An Aramex courier will collect the documents from the Aramex Drop Box each working day (Mon- Fri) at 15h00 (unless specified otherwise). Your documents will then be delivered within the time frames mentioned in Point 1 above.

      Yes. Your waybill number (indicated below barcode) on your waybill is your reference for tracking purposes. Visit the Aramex website at www.aramex.co.za and enter your waybill number in the tracking field provided on the home page. Online tracking of your documents is available shortly after your shipment has been collected from the Aramex Drop Box. If you do not have internet access, you can call any of the Aramex stations nationally to track your shipment. A contact centre representative will then give you a verbal status update on your shipment.

      This service is reserved for documentation only. It is safe to send documents which have consequential value as your shipment follows a safe and secure process.

      There is no insurance available for Drop Box shipments due to legal limitations.

      This field is optional and can be used to insert any number or Reference that you may want to add.

      This Reference can serve as an additional tracking number on our website.

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