Track Your Shipment

Store-to-door Courier FAQs

  • When will my parcel be delivered?

    If your parcel is deposited into the Aramex Drop-Box before the collection time indicated on the Drop Box (usually between 4:00pm and 4:30pm unless specified otherwise) it will be delivered by 10:30am the following business day, to main centres.

  • How do I know if it’s a main centre?

    There are too many areas to list all destinations, but 50km around each of the following areas are usually considered a main centre: Johannesburg, Pretoria, Polokwane, Rustenburg, Nelspruit, Vaal Triangle, Kimberley, Bloemfontein, Cape Town, George, Port Elizabeth, East London, Durban, Pietermaritzburg, Stellenbosch and Richards Bay.

  • What cannot be sent?

    As your shipment will move by air, certain items are not allowed to be shipped. These include Explosives, Flammable Solids (matches, certain batteries), Radioactive Materials, Flammable Gas (Gas Cylinders, Lighter Fuel, Aerosols), Oxidising Substances (Chlorine, Peroxide), Corrosives (Instruments containing Mercury, Acids), Flammable Liquids (Paint, Petrol, Thinners), Poisons (Pesticides). For security reasons we do not recommend sending gold or silver bullion, coin, cyanides, precipitates or any form of gold or silver ore, bullion, platinum and other metals, precious and semi-precious stones including commercial carbons or industrial diamonds, jewellery, currency (paper or coin) of any nationality, securities, stocks, bonds, un-cancelled postage or revenue stamps, blank or endorsed bank cashier’s cheques, money orders or traveller’s cheques, pictures, livestock or plants, arms and ammunition.

  • What is a Waybill?

    In your Aramex Drop Box pack, you will find a waybill. The waybill is a 5-layer carbon paper address and delivery document. This is where you need to enter your own address and contact details as well as the delivery address and contact details. Please remember to insert your cell phone number so that we can send you SMS updates on delivery. More importantly, the waybill has your unique waybill number printed below the barcode. Your waybill number is the primary reference used to track your shipment. Remember to remove and retain the top layer (Customer’s Copy) of the waybill for reference purposes.

  • What is the plastic Sleeve?

    In your Aramex Drop Box pack, you will find a plastic sleeve, also known as a flyer bag, which must be used to send your package. The sleeve/flyer bag dimensions are 45cm x 35cm. Your shipment needs to fit inside the plastic sleeve in order to use the Aramex Drop Box service. For shipments that do not fit into the sleeve, please contact your nearest Aramex station for alternate solutions.

  • How do I package my shipment?

    You are responsible to package your shipment in such a way that it is protected against damage that may occur with normal handling procedures. The plastic Aramex plastic sleeve adds additional protection and should be sealed securely.

  • What if I don’t know the postal code?

    Although an accurate address will in most cases result in a successful delivery, the postal code is vital in verifying the address. Station contact details can be found on our website or alternatively, check the rear side of the Drop Box pack for a printed list.

  • Can I send my parcel internationally?

    This service is reserved for domestic (national) delivery only, at a cost of R99. Should you wish to send an international shipment, you will need to contact your nearest Aramex station for more information.

  • Why can I not send my parcel to a PO BOX address?

    The Aramex Drop Box is an express courier service therefore your parcel will be delivered, to door, and will require a signature from the receiver.

  • What happens to my parcel once I deposit it into the Aramex South Africa Drop Box?

    An Aramex courier will collect the parcels from the Aramex Drop Box each working day (Mon-Fri) between 16h00 and 16h30 (unless specified otherwise). Your parcel will then be sent overnight, usually by means of airfreight to the closest main centre. An Aramex Courier will then deliver your parcel that following morning before 10:30am (to main centres).

  • Can I track the movement of my shipment?

    Yes. Your waybill number (indicated below the barcode) on your waybill is your reference for tracking purposes. Visit the Aramex website at and enter your waybill number in the tracking field provided on the home page. Online tracking of your parcel is available shortly after your shipment has been collected from the Aramex Drop Box. If you do not have internet access, you can call any one of the Aramex stations nationally to track your shipment. A contact centre representative will then give you a verbal status update on your shipment.

  • Is it safe to send valuables?

    Your shipment follows a safe and secure process and is delivered to door. A signature is required for delivery to be completed. Please note however that Drop Box shipments are not covered by insurance due to legal limitations.

  • Is the shipment insured?

    There is no insurance available for Drop Box shipments due to legal limitations

  • What is the “Flyer Serial Number”?

    This field is optional. You can record your Sleeve’s serial number on the Waybill. This may be inserted under “Sender’s Reference/Order No.” on the Waybill.

  • What is the Sender’s Reference/Order No.?

    This field is optional and can be used to insert any number or reference that you may want to add. This reference can serve as an additional tracking number on our website.

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